FAQs
April 9, 2021 2022-06-05 21:27FAQs
Order
Shipping
Refund
Return
-
How to order?
Order can be made through the website or if you need a consultation, we are more than happy to assist you! Please contact our admin at wasap.my/60103169376 -
How to check my order status?
After you have placed your order, an automatically generated email and WhatsApp containing your order progress will be sent to your email address and WhatsApp number.
When will my order arrive?
Your order will arrive within:
- Peninsular Malaysia (Semenanjung Malaysia) – 2-5 working days.
- East Malaysia (Sabah & Sarawak) – Up to 10 working days.
What courier does ZarZou use?
Our standard delivery services are Ninja Van & J&T.Where is my tracking number?
You may check your email and WhatsApp for your tracking number.
Can I get a refund?
You may contact our customer service at wasap.my/60108672928. In the meantime, please refer to our refund policy.How long is the process for a refund?
The refund process may take up to 7-14 working days.
- Can I return my product? We accept returns or exchanges for defective or wrongly sent items. Please contact our customer service at wasap.my/60108672928
- When will I receive my replacement? If you’re entitled for a replacement, we will send a new product upon receiving the damaged or wrongly sent items.
